Returns

We want every VORTEX customer to have a positive experience with their purchase. If you need to return your product, please contact VORTEX support before sending anything back.

Return Window

Original Condition

Exclusions & Damage

Customers may request a return according to the applicable. 14-Day Return / Withdrawal Period and specific policy conditions.

Products must be returned in their original condition and, where applicable, include original packaging, accessories and documentation.

Products that have been damaged, modified, misused or returned incomplete may not qualify for a refund.

Return Process

Contact VORTEX Support

Receive Return Instructions

Send the Product

Inspection & Refund

Contact our support team and provide your order number and the reason for the return.

Our team will review your request and provide the appropriate return instructions.

Return the product according to the instructions provided by VORTEX.

Once the returned product is received and inspected, VORTEX will process the applicable refund or other approved resolution.

Shipping & Authorization

Important Notice

Return Shipping

Customers must contact VORTEX before sending a product back. Items sent without prior authorization cannot be received or processed.

Return shipping costs and responsibilities depend on the reason for the return and the applicable return policy terms.

Our dedicated support team is here to assist you with authorization, questions, and order details.